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TERMS AND CONDITIONS
Your contract with. (Hereafter referred to as the Company)
is subject to the terms and conditions below.
1) Tour Price
Includes:
- Economy class transpacific airfare except Land Only or
otherwise specified
- Hotel accommodations and surcharges
- Local air and ground transportation
- Airport transfers upon arrival and exit except Land Only
- Sightseeing and entrance fees per itinerary
- Cultural shows and admission charges
- Daily meals as specified
- English-speaking or other language speaking guides throughout
tour
- Baggage handling and
- The service of a tour leader when there is a minimum of
10 participants in a group
- If you desire to take an extension of tour, please feel
free to contact us a customized itinerary.
- Trekking Staff and Equipments
Excludes:
- Visa fees
- International Airfare taxes
- Gratuities to local guides, drivers and tour leader wherever
applicable
- Expenses of a personal nature, such as laundry service
- Any item or service not specifically listed in the itinerary
as included
2) RESERVATION, DEPOSIT & FORM OF PAYMENT
Deposit and completed reservation form should arrive at least
60 days in advance. The deposit is USD400 per person and can
only be paid by cash, cheque, money order or bank draft. Reservations
within 60 of departure may be accepted subject to space availability
and a late booking fee.
3) FINAL PAYMENT
Final payment must be received by the Company 60 days prior
to departure date. Failure to comply with this requirement
will result in automatic cancellation of reservation and forfeiture
of deposit. In the event that reservation is made within 60
days of departure, full payment must be made immediately upon
confirmation. The Company accepts cheque, cash, money order
and bank draft.
4) CANCELLATION & REFUND
Once reservation is confirmed, deposit paid is 100% non-refundable.
A full refund less deposit per person will be issued for any
cancellation 60 days before departure. All cancellation requests
must be made in writing. Penalty for cancellations within
60 days of departure will be assessed as follows:
59-42 days....................... 25% of the tour cost
41-28 days....................... 50% of the tour cost
21 days or less................ 100% of the tour cost
If the Company cancels a tour due to insufficient booking
or circumstances beyond its control, the Company will refund
all money paid and the full refund shall constitute final
settlement for the client. The Company shall not be held responsible
for any expenses that may have incurred as a result of the
client's booking.
5) Currency Fluctuation
All prices are based on foreign exchange rates at the time
of publication. Prices may change in the event of increased
land or air costs that are beyond the Company's control. The
Company reserves the right to alter the price of any tour.
Any price increase will normally be notified 70 days prior
to departure.
6) UNUSED SERVICES
Regardless of the reason, unused services during the tour
including transportation, hotel accommodation, meals and sightseeing
are neither refundable nor exchangeable.
7) DATE CHANGE AND TRANSFER OF BOOKING
Change of departure date after confirmation is not permitted.
Transfer of booking to another person may be accepted, subject
to an administration fee of $25 per person, provided the air
tickets have not been issued.
8) TRAVEL DOCUMENTS
It is the client's own responsibility to obtain passport and
travel visa. The client is responsible for providing the Company
with correct, complete and accurate information regarding
personal details. Failure to comply with this requirement
may lead to unnecessary financial loss or the client's dismissal
from the tour.
9) HEALTH & FITNESS REQUIREMENTS
The Company is unable to accommodate participants with physical
or mental disability who require special attention. Our tours
involve frequent and strenuous walking and stair climbing.
A high level of fitness is required of all clients. A client
who is deemed unreasonably impeding the progress of the tour
due to physical disability will be removed from the tour at
the client's expense. Anyone over the age of 74 is required
to submit a completed form for the Company to assess their
ability to travel.
10) MINIMUM AGE & CHILD FARE
Minimum age acceptable for our tours is 8. Children between
8 and 11 may qualify for discount on airfares and hotel accommodations.
Children over 11 will be charged full adult fare.
11) INSURANCE
The Company strongly recommends that all travellers purchase
trip cancellation & interruption, hospital and medical,
and baggage insurance to protect their travel plans.
12) BAGGAGE
During the tour each client is limited to one piece of checked
luggage, which according to the Chinese other countries air
carriers must weigh no more than 20kg (44 lbs). One carry-on
weighing no more than 5kg is allowed. The client must be able
to lift and comfortably transport their own luggage short
distances as porter service may not be available at all hotels,
airports, train stations, cruise and ferry terminals.
13) RESPONSIBLE BEHAVIOUR
The client agrees to abide by the authority of the tour leader
or our local agents. Conduct or behaviour causing danger,
distress or annoyance to the group will be acted on. Any expenses
incurred as a result of the client's removal will be the client's
responsibility.
14) LAND ONLY CLIENTS
Land Only clients are advised to not pay for their international
flights and apply for travel visa until the tour has been
confirmed as guaranteed. Such notification is normally provided
60 days before departure date. Failure to follow this advice
may result in irrecoverable financial losses, for which the
Company is not responsible.
15) RESPONSIBILITIES OF THE COMPANY
The Company acts only as agent for its suppliers and contractors
providing transportation, accommodation and other related
travel services. The Company assumes no responsibility or
liability for any injury, death, damage, loss, accident with
any services resulting directly or indirectly from acts of
God, strikes, government regulations, thefts, failure of any
means, discrepancies or changes over which it has no control.
The Company applies all reasonable checks and measures in
utmost good faith to ensure that details in the itinerary
are carried out exactly as specified. However, changes, including,
but not limited to, substitution of hotels of equal or similar
quality and air carriers, may be made out of necessity.
Clients must be aware that there may be different living
standards and practices outside of their home country including
but not limited to provision of utilities such as water, electricity,
accommodation, food preparations and services of all kinds.
Under no circumstances shall the Company be responsible for
any inconvenience, loss, damage or injury resulting from these
conditions. The passenger contract issued together with the
air ticket by the air carrier shall constitute the sole contract
between the airline and the passenger; the Company shall not
be responsible for any delays, substitutions of equipment
or any act of omission whatsoever by the carrier, its agent,
servants and employees.
16) RIGHTS OF THE COMPANY
The Company reserves the right to decline, accept or retain
any person as a tour member at any time. The Company reserves
the right to take photographs during the operation of any
tour or part thereof, and to use the resulting photographs
for promotional purposes. By booking with the Company, the
client agrees to allow their image to be used in such photographs;
clients who prefer that their image not be used are asked
to identify themselves on the reservation form.
17) COMPLAINT & CLAIM AGAINST THE COMPANY
Any complaint must be brought to the attention of the tour
leader or local guide immediately while on the tour. Any claim
against the Company must be filed in writing and be received
by the Company within 30 days upon completion of the tour.
Reservation with the Company confirms that the client has
read, understood and agreed to each and all of the above terms
and conditions.
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